Download e-book for kindle: Cliente e Service Management (Cultura di impresa) (Italian by Enrico Valdani

By Enrico Valdani

ISBN-10: 8823832209

ISBN-13: 9788823832206

Le imprese esistono solo perch hanno un cliente da servire: il loro scopo generare valore sostenibile, servendolo in modo straordinario e appassionato. Perch alcune imprese di servizi sono migliori di altre nel servire los angeles loro clientela? l. a. risposta suggerita da Cliente & carrier administration di progettare e gestire unŐimpresa proattiva e consumer responsive. l. a. responsiveness, los angeles centralit della clientela, non sollecitano los angeles formulazione di principi e dichiarazioni accattivanti, ma l. a. risposta efficace a tre incalzanti domande: chi nellŐimpresa responsabile della clientela? Chi e come, nellŐimpresa, misura los angeles redditivit generata dai clienti? Come viene progettata e gestita una proposizione di valore irresistibile? l. a. proattivit, los angeles capacit di anticipare ed erogare soluzioni non tradizionali e cutting edge, riconoscibile invece nella sua architettura organizzativa e nei suoi processi di entrance e again place of work, che sono disegnati e gestiti direttamente, ponendo al centro i clienti, i loro bisogni e le loro aspettative. In questa impresa il suo personale si considera un servus, nel significato pi nobile attribuibile a questa espressione, che implica una vocazione appassionata nel mettersi a disposizione della clientela in line with cogenerare una proposizione di valore straordinaria, perch unica e di grande qualit.

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Cliente e Service Management (Cultura di impresa) (Italian Edition) by Enrico Valdani


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