Get Creating Great Visitor Experiences: A Guide for Museums, PDF

By Stephanie Weaver

ISBN-10: 1598741683

ISBN-13: 9781598741681

ISBN-10: 1598741691

ISBN-13: 9781598741698

Museum and different non-profit execs have started to achieve that the total customer adventure is the foremost to copy attendance, profitable fundraising, and construction viewers loyalty. Taking classes realized by means of winning experience-shapers within the for-profit international, Stephanie Weaver distills this data for museums and different firms which rely on customer pride for fulfillment. Is your establishment welcoming? Are the toilets fresh? Does the employees speak good? Are there sufficient areas to sit down? those functional concerns might suggest extra to making a faithful following than any convey or software the establishment develops. Weaver breaks the customer event down to eight steps and offers functional tips to museums and similar associations on how one can create optimum customer stories for every of them. In a workshop-like layout, she makes use of a number of examples, workouts, and source hyperlinks to stroll the reader during the process.

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Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens & Libraries (Experienceology Guides) by Stephanie Weaver

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