By Wendy Leebov Ed.D.
This brief booklet is an excellent consultant to customer support necessities for entrance line employees. wealthy with interactive workouts and self-help instruments, employees develop into clearer at the 16 condo principles of shopper carrier. additionally they elevate their wisdom in their personal present habit in comparison to the behaviors that replicate nice customer support. This publication makes an excellent popularity present and aid for person training or employees improvement with groups.
Customer provider has the concrete talents that could lead you and your group to major progress.
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Extra resources for Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience by Wendy Leebov Ed.D.