Download PDF by Renee EVENSON: Customer Service Management Training 101: Quick and Easy


ISBN-10: 0814417159

ISBN-13: 9780814417157

changing into a very good customer support supervisor calls for a mastery of abilities past these wanted through frontline staff. full of a similar available, step by step suggestions as customer support education one hundred and one, this easy publication indicates readers easy methods to boost the abilities they should speak, lead, educate, inspire, and deal with these staff answerable for shopper pride. Designed for brand new managers and veterans alike, customer support administration education one hundred and one covers crucial subject matters, together with: making plans and objective surroundings • Time administration • group improvement • clash solution • offering suggestions • tracking functionality • carrying out conferences • dealing with demanding situations • Listening • Verbal, nonverbal, and written conversation. Readers will discover ways to determine their own administration sort, enhance center management traits, and successfully concentrate on their very own improvement as managers. filled with checklists, “real international” perform classes, and examples of the fitting and mistaken how one can do issues, this is often the only booklet each customer support supervisor must thrive.

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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results by Renee EVENSON

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